Kinetic BPO is a privately owned company. The leadership has over 50 years collective experience managing BPO companies and working with blue chip public listed companies and government.  Our expertise and experience in outsourcing is proven to generate excellent results for our clients over the years.

Our set-up is unique, with headquarters in Dubai and a branch in Australia, we aim to deliver services to our clients in the best possible location and based on needs. Our operations are based on world best practices using the latest technologies and know-how to deliver the best solutions and outcomes for growing companies and government.


Our People

Joe Tawfik   |   Ben Fairbank   |   We Come to You   |   Partnerships in Motion

Joe Tawfik

Joe reduced_Linkedin_newJoe is the founder and CEO for Kinetic BPO. Joe Tawfik has over 25 years senior management experience. He has been a Board Director since 1996 and held numerous CEO roles. He has been actively involved in the outsourcing industry in Australia, Asia and the Middle East since 1996, in both a hands-on and a strategic consulting capacity. Joe has provided services to companies such as Optus, Saudi Telecommunications, Mitsubishi Motors, Air France, ING and the Bahrain Government.

Joe is an international CEO and has published and authored numerous industry papers. His experience is extensive covering regions across Australia, Asia and the Middle East. In addition to leading a number of organisations, Joe founded and co-owned Contact 1-2-1; a multi-media BPO that became the 8th largest BPO Company in Australia. He was also the CEO for Silah Gulf, a BPO based in Bahrain co-owned by the Bahrain government and Merchants, a Dimension Data company.

As a seasoned entrepreneur, Joe has been closely involved with at least eight start-up companies, and has a solid background establishing new enterprises and returning troubled companies to a position of growth.

Ben Fairbank

Ben is the Managing Director of Contact Centre Operations. Ben is a seasoned operations director for the telecommunications sector. He has worked on some of the largest telecommunication services and delivered excellent results. Some of these companies include, Telstra, Virgin Mobile, and Cell C in South Africa.

Ben was instrumental in taking Virgin Mobile from fourth place in terms of customer experience to first place in a matter of 18 months. He has extensive experience working on multiple programs in numerous countries. Ben has been highly successful engaging the local workforce and achieving significant results for clients. Ben has worked in the Middle East, South Africa, China and Australia and has a proven track record for identifying problem areas and quickly implementing quick wins.



Kinetic BPO is working with a number of partners in different countries to expand its footprint. If you would like to explore a partnership with Kinetic BPO then please contact us for a confidential discussion.

Saudi Arabia – Hamoud Ali Alyahya

HY in Office for Profile_reduced

Hamoud is a strategic business leader credited with a 25 years history of success in the development of IT strategies that accelerate corporate expansion and prosperity. He has been successful in spearheading solution implementations and infrastructure design/deployments to meet business, budget, and scalability requirements. Hamoud is skilled at aligning solutions with business unit strategies to maximize impact and return on investment.  He is a dynamic leader with a demonstrated ability to champion a strategic vision in development and management of high performance teams.


We Come to You

Regardless of where you are based in the world we come to you. Our focus is to only work on strategic accounts and are committed to meeting the goals of our clients wherever they are. Our team of professionals have worked all over the world, ranging from Australia to Saudi Arabia.


Partnerships in Motion

Our focus is centred on partnerships with our clients. We are not a campaign based operator. We aim to work with clients who are looking for a strategic partner.

We understand the importance of relationships and device programs that enable us to effectively become your partner of choice over time. We are confident that by selecting us for your BPO needs you will be able to materialise your future goals sooner and more cost-effectively.