Training & Development

 

Training & Development 

Organisations that invest in learning and development for their people have a higher probability of success in the marketplace. Increasing your people’s skills and getting them to focus on the right issues is an important accelerator for corporate growth.

Kinetic has the experience and expertise to deliver both skill improvement training and to also change program training, focused on behavioural modification. We understand the different types of training and how they can deliver the results for your own people or those you outsource.

Our sales and service training is based on world best practices and is designed to make your staff not only more productive at work but happier performing their tasks. Our focus is centred around  improving customer experiences and ensuring each interaction, regardless of the type, leads to a positive experience for customers.

We also provide cultural training to ensure your offshore agents can properly communicate with your customers and enhance the experience rather than hindering it. Our cultural training has been designed for our GCC and Australian customers.